Returns & Exchanges

 

With Namesake, you can buy with confidence. We are proud of our products, and our team members are ready to assist you and answer your questions.



 

EXCHANGE POLICY

 

 

If you are dissatisfied with your product, please contact the retailer your purchased from within the retailer's return window. If you purchased directly from milliondollarbaby.com, please contact us within 30 days.

If you have had your product for less than a year, please fill out this parts form to order your missing or damaged parts.

For products over a year old, please visit our parts store to purchase your missing or damaged parts.

To exchange a product for a product of less or equivalent value, please follow the below Return Policy, then place a new order for the correct item. Please be sure to notify our Namesake representative that you would like to process an exchange (see below). Your new order will ship out within 2 business days. When the returned products are received and have passed inspection, you will receive a full refund from the original order (less the cost of shipping) after the new order has been confirmed. An email confirmation will be sent when the refund has been issued.

 

RETURN POLICY

 

 

Eligible* items purchased from Namesakehome.com may be returned with a valid RMA# (Return Merchandise Authorization) within 30 days of receipt unless otherwise noted. Additional guidelines may apply**. To obtain a RMA# please email shop@namesakehome.com and provide the following information:

 

    1. Order number
    2. Date your package was received
    3. Reason for the return (Exchange, damage, incorrect purchase…etc.)
    4. If the product was assembled: Products must be inspected and if damaged, reported to us within 14 days of receipt to ensure efficient processing of your parts request


    Once you receive your RMA# with instructions and address of where to send your return, include all parts, pieces, printed materials, and accessories, along with the product's original packaging. Also include a copy of your packing slip and RMA# with your return shipment. 

    If return item is lost or damaged in transit, we will not issue a refund. We recommend that you choose a method of shipping with tracking and insurance.

     A 25% return fee will be applied to any items being returned, based on the total amount billed. Customer is responsible for all shipping costs to and from delivery location for any returned product. Return shipments received without an RMA will not qualify for a credit.

    The customer is responsible for all items to be returned in original packaging.

    *Final sale items are not eligible for return.

    ** For returns on bundled products, all pieces from the bundle must be returned at the customer's expense for a refund minus the above restocking fee after proper inspection for damages. Individual pieces from any bundle order will not be accepted and cannot be returned for a partial refund.