Shipping & Delivery

Shipping Update
Due to peak season, delivery times and tracking information may take longer than usual.
Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)
Allow 7 - 10 business days to receive tracking information for large parcel deliveries (oversize items & multiple furniture pieces).
Please submit a request with our customer care team if you have not received your tracking information after 10 days.

Shipping Rates & Delivery

We now offer free shipping!

Please note that rates are subject to change; please check the rate before finalizing your order.

Select items may also require an additional "Oversize Fee" due to the extra handling required for delivery. This charge is noted when you add your item to cart.

Oversize Items: Darlington Bookcase, Darlington 6-Drawer Dresser, Durham 7-Drawer Dresser, Emma Regency Dresser, Emma Regency Crib, Emma Regency Bookcase, Foothill-Louis 6-Drawer Dresser, Marin Dresser, Rhodes Tall Chest, Tanner 6-Drawer Dresser, Wesley Farmhouse Dresser. ships to the contiguous 48 United States only. We do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations.

For other locations, please visit our Stores page to find online and international Babyletto retailers.

Up to 2 business days where your order will be processed and prepared for shipment.

Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse.

We are not able to expedite shipments or offer guarantee delivery dates on parcel packages.

Service Details

Small Parcel (UPS / FedEx / USPS) . . . . . . . . 5 - 8 Business Days

Mattresses & Pads

Cribs, Seating and Dressers

Large Parcel (LTL/Room of Choice) . . . . . . . . . . . . . . 10 - 20 Business Days

Oversize items & Multiple Furniture Pieces

Large Parcel / Room of Choice

Orders including oversize items will be shipped by a large parcel carrier and includes Room of Choice Delivery.

Our Room of Choice delivery features a skilled delivery team that will bring your items inside, and place them in the room of your choosing. Upstairs carrying limit of two flights of stairs (up to 15 steps each). Freight Elevators for apartments are okay.

Unboxing, debris removal and assembly is not included in this service.

A signature may be required for your area, in which case the carrier will contact you to make an appointment. Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. When applicable, please make note of any issues on the paperwork.

Delivery time for these orders is 10-20 business days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation.

Namesake is proud to partner with Route, the leader in package protection. By purchasing Package Protection at checkout, your order will be protected from loss, damage, or theft. Fees are calculated based on the subtotal of the order. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement (dependant on in-stock availability) or be refunded (less discounts received). We are excited to offer this service to you and we highly recommend you purchase Package Protection at checkout. Route's Package Protection helps cover the following instances:

  • Shipping issues for packages marked "delivered" yet not received, can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
  • Photos of the damaged item and packaging are required for damaged shipping issues
  • Shipping issues for packages presumed to be lost (where the status is not "delivered") can be filed at any time. Issue resolution is based on the estimated delivery date for your order which is available when your claim is filed.

To submit a claim for your Route-protected order, click here.

For more information on Route Package Protection Policies, click here.

Tracking & Orders

An automated tracking email will be sent to the email address submitted with the order.

Due to peak season demand with our shipping partners we anticipate a delay in receiving tracking information.

Allow 3 - 4 business days to receive tracking information for small parcel deliveries (mattresses, pads, cribs, seating & small dressers)Allow 7 - 10 business days to receive tracking information for large parcel deliveries (oversize items & multiple furniture pieces)

Please submit a request with our customer care team if you have not received your tracking information after 10 days


While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.

Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.

We pride ourselves on our ability to process and ship orders as quickly as possible, but as a result it may not be possible to cancel your order, as it may have already been processed through our warehouse.

If your order is successfully cancelled, you will receive a cancellation confirmation email. We'll issue your refund right away, but it may take 10 - 12 business days to reflect on your statements.

Any orders that are unable to be cancelled will have to be treated as a return and the customer will be responsible for all applicable fees.

To submit a cancellation request, please email

Note that we can't redirect orders once they already on their way to you. Please check that your order and shipping address are correct when placing your order.

If you don't love your purchase, don't worry, we are here to help! You can initiate a return or exchange up to 30 days from the date of delivery.

Received a damaged item or missing a piece? We can send you free replacement parts.
Please start your request by visiting our parts page.

Please review our full return policy here.

If you live in a high-theft area or have other concerns about the safety of your delivery, we recommend purchasing Route package protection.  Route is Namesake’s authorized package protection partner and they provide low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit, when purchased at checkout.

If you did not purchase Route protection and your order is marked as delivered, contact us here,

and a customer service agent will initiate an investigation with our shipping carriers.

If you purchased Route protection and your order is lost, damaged, or stolen, Route’s expert support team is ready to assist you. Please submit a Route claim here.

Carbon Conscious

Carbon emissions from shipping every Namesake online order are offset through our shipping partner, Freight Club. Freight Club are planting trees now with One Tree Planted to begin reducing carbon emissions. In two years time, once these trees have matured they will help absorb carbon dioxide. 
What does carbon offsetting mean?
“Carbon offsetting” means balancing the CO2 that is emitted during the shipping process with a positive environmental impact that absorbs the same amount of carbon emitted.
Why plant trees?
Trees help cool the planet by filtering harmful greenhouse gases like carbon dioxide and releasing oxygen back into the atmosphere. A mature tree absorbs carbon dioxide at a rate of 48 pounds per year. In one year, an acre of forest can absorb twice the CO2 produced by the average car's annual mileage.